RETURN AND EXCHANGE TERMS & CONDITION
DEAR CUSTOMERS , THANKS FOR VISTING OUR SITE !
STOPNSHOPBD.COM IS COMMITED TO YOU TO DELIVER THE BEST WHAT YOU DESERVE AND VALUE FOR MONEY ITEMS. WE DEDICATE AND CONCENTRATE IN PRODUCT QUALITY THERE BY MAINTAING THE MOST COMPETETIVE PRICE. WE UNDERSTAND THE SENTIMENT AND EMOTIONS ATTACHED WITH EVERY PRODUCT WHEN YOU BUY THEM AND WE ASSURE THAT YOUR PRODUCT REACHES YOU IN SAFE AND SECURED CONDITION, OUR DELIVERY PARTNERS ARE INDUSTRY PROFFESIONAL AND HANDLE EVERY DELIVERY WITH CARE.
This Site is owned and operated by FAKHRUDDIN ASSOCIATES, a company incorporated under the Companies Act, 1994, (TRADE LICENSE NUMBER: 094503/ TIN : 673686981798).
THERE ARE FEW CONDITIONS THAT YOU MUST ACCPEPT BEFORE BUYING THE PRODUCT
- HOW CAN I RETURN THE PRODUCTS ?
- Please note that you will have 24 hours ( 1 day) to notify us for returning the product once you have received it. We can either replace the item or pay the value of product back. You can notify us either by mailing us giving the product name description and item code or may directly call us on the number given in the website. +880 197 0034044 email email@example.com, firstname.lastname@example.org. Its always preferred to call us!!
PROCESS OF RETURNING
You can either physically drop the product in our office at, FAKHRUDDIN ASSOCIATES , AISHA TOWER , 205/A TEJGAON I/A GULSHAN LINK ROAD (2ND FLOOR) , “OR” send the product at this address by courier. We will bear the courier charges and if the product is found eligible to be returned or replaced and is not damaged. Please read below the package condition for return instructions below !
- HOW WILL I RECEIVE BACK MY MONEY AND WHAT ARE THE CONDITION ?
If the product is found in same condition once we receive it back as it was delivered, then we will pay the value of product amount into your account or Bikash which ever in convenient for you. Please don’t request for cash on spot return unless you deliver the product directly to our office because we will need to investigate the cause of damage and incase you want to return the product and exchange may be due to size not match (in case of clothing items and other items where sizes are involved) or wrong delivered items, that can be done on spot and this will be subjected to availability.Please read the package condition for return instructions below !
How ever there is always a risk of delicate and sensitive product getting damaged during the shipment process, so it always advisable to open and check the product in front of the delivery agent and assure that it has been received in good condition before you pay. stopnshopbd.com will not entertain or allow return of the product after the allotted time. Usually the payment process will take approx 3 to 10 working days.
- IN WHAT CONDITION THE PRODUCT CAN BE RETURNED OR EXCHANGE ?
RETURN POLICY AS PER CATEGORY :
- CLOTHING PRODUCTS
The product must NOT BE used, worn,washed and without any flaws and not dirty. YOU CAN CHECK THE PRODUCT FOR FITTINGS AND SIZE but make sure the MANUFACTURE TAG OR PRICE TAG AND ANY OTHER ACCESSORIES ATTACHED AND PACKAGING IS NOT DESTROYED. If a product is returned to us not matching the instruction here and in inadequate condition, we reserve the right to send it back to you and the claim will not be entertained. ITS ALWAYS ADVISABLE TO SEE THE PRODUCT YOU ARE RECEIVING IN FRONT OF THE DELIVERY AGENT UPON DELIVERY or you have 24 hours to claim a return or exchange. The return or exchange process of item might take min of 3 to 10 working days depending on your location.
- HEALTH AND BEAUTY PRODUCTS (COSMETICS, DEO, PERFUMES, LOTIONS ETC. )
The product must not be opened from its manufacture packaging or used in case you want to exchange or return the items. Return or exchange of this category of product will only be allowed incase of wrong delivery. You should know well before what you are buying !, for that you can call, chat or email with our agents to ensure what you are buying AND OR, see the product descriptions, prices etc in the website before your purchase.
Once you have opened, return of this category
of itemwill only be accepted OR exchangedif the products inside does not match
the criteria described in the description of the product in our website.
FOR PERFUMERY ITEM stopnshopbd.com and its Concern companies is not Liable and will not accept return or exchange if you don’t like the smell, projection, performance of the product. Hence its advisable to know what you are buying. Its always advisable to to checkif you have received the correct item in front of the delivery agent upon delivery, if the product Is found broken and the delivery agent has witnessed it you can straight away refuse to accept the product and hand over to the agent. How ever if you wish to exchange the product, it must bein as it is condition, you may do so following the same step and in clause 1 mentioned above.
The accessories products must not be used or broken and the manufacturing package, cover, tags, box etc should not be damaged. The return will be accepted with authentic reason. For example : if you are buying a pen and this does not meet the criteria as described in the product description , or a belt , wallet, watches, bracelets etc the return or exchange will be accepted. Its always advisable to open and check the product in front of the delivery agent upon delivery, if the product Is found broken and the delivery agent has witnessed it you can straight away refuse to accept the product and hand over to the agent, or you have 24 hours to claim a return or exchange. The return or exchange process of item might take min of 3 to 10 working days depending on your location.
- HOME DÉCOR ITEMS
DÉCOR ITEMS AND HOME will not be accepted if found broken or damaged by the consumer, please make sure that the manufacturing box, tags , labels etc are not removed or damaged. How ever if you receive any item in broken or damaged condition please claim as soon as possible with prescribed duration of 24 hours.
Its always advisable to open and check the product in front of the delivery agent upon delivery, if the product Is found broken and the delivery agent has witnessed it you can straight away refuse to accept the product and hand over to the agent, or you have 24 hours to claim a return or exchange. The return or exchange process of item might take min of 3 to 10 working days depending on your location.
For fragrance items in this section please follow the same return and exchange policy section 3 B above
- Other products :
For all other products the return policy remains the same as above except for food and grocery .
please note that return or exchange will only be accepted if there is a wrong delivery of item, the product validity is expired, or you find it damaged upon delivery. If any one of these valid reason are found we will take the return of the product.
PLEASE NOTE :STOPNSHOPBD OR ITS CONCERN COMPANIES SHALL NOT BE LIABLE ABOUT THE CONTENT OF THE FOOD PRODUCTS.FOOD AND GROCERRY ITEMS ARE OUT SOURCED BY THE CONTRACTED OUT SELLERS WHO ARE RECOGNISED AND DELIVER AUTHENTIC PRODUCTS. STOPNSHOP BD IS ONLY MANAGING THE FOOD PRODUCT BY OUT SOURCE AGENTS AND WE ONLY PURCHASE AND DELIVER THE PRODUCT TO YOU FROM OUR RELIABLE SOURCES THERE BY ACTING HERE ONLY AS A MEDIA OR BRIDGE BETWEEN THE CONSUMER AND THE SELLER
Its always advisable to open and check the product in front of the delivery agent upon delivery, if the product Is found damaged and the delivery agent has witnessed it, you can straight away refuse to accept the product and hand over to the agent.
You acknowledge and accept that you are accessing the services on the Site and purchasing at your own risk by your best judgement about the product before entering into any transactions through stopnshopbd.com. We shall neither be liable nor responsible for any actions or inactions of out sourcing sellers in some of our items that is outsourced. We take responsibility about the authenticity and quality of our own products that has been procured by FAKHRUDDIN ASSOCIATES directly and or what you may find in the description of the product. While we have taken precautions to avoid inaccuracies in content of the product
And we do not endorse or promote any particular company or brand, our products are mainly either imported under the license of Fakhruddin Associates or have been out sourced by local suppliers and retailers. We act here as a bridge between the consumer and the supplier there by benefiting by the service provided.
- STOCK AVAILIBILITY
Any return of items or as such in case of exchange of items will depends on the availability of the stock.
- PAYMETS : Our mode of payments are as follow
- CASH ON DELIVERY : please note that our carrier partner / partners have the right to collect the payment after the delivery of the product as per the invoiced amount. Consumer has the right to ask for the delivery receipt and find the receipt of the stopnshopbd.com inside the product package
- BikashPayment : The bikash payment is only accepted if the consumer intends to pay for the product in advance , payment after delivery by Bikash is not accepted, Bikash payments can be done on the account number mentioned in the WEB SITE
- Bank Transfer : Our official Banking Partner is AL- ARAFAH islami Bank limited and any item purchased against bank transfer should be on advance payments only. After delivery payment is not accepted.
- Cancellation of order : Stopnshopbd.com retains unexplained right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.
- Refund and Delivery Timeline: If any order is canceled against the advance payment (bikash or bank transfer) due do any reason as mentioned in clause 7 above, the payment against such order shall be refunded within 3 to 10 working days, but it may take longer time in exceptional cases. Delivery time inside Dhaka will normally take two to three working days and outside Dhaka approx. four to seven working days unless you want to avail the express delivery against increased delivery charge as quoted by the courier company. Please note that all deliveries of stopnshopbd.com are operated by third party. In some cases/days delivery might take a little longer for Example holidays like Eid and unexpected weather condition or any unexpected occurrence.